ShiroKuro pianocat Oh my! that is noticeable! Wow! pianoloverus it makes sense to file a warranty claim. Oh definitely! I certainly didn't mean to imply otherwise.
raagamuffin pianocat That stinks. It looks like a clean crack from side to side. Good thing it's under warranty ! I'd be curious to hear from others with experience; if soundboards always crack this way (from one side to the other) or smaller cracks that can also occur.
ShiroKuro Re @raagamuffin ’s question about how cracks form or their direction, I would guess it has something to do with how the soundboard is constructed? @pianocat do give us an update when you hear back about the warranty claim. I’m keeping my fingers crossed for you!
Gombessa pianocat Oof, So sorry to hear that. Getting a crack 2 years in is crazy. Glad Kawai is taking care of it for you. Do you know what they're going to do? It either shim or replace the entire piano?
pianoloverus Gombessa It would not be fair to just shim the crack because that would diminish the value of the piano significantly. Also, if one crack appeared that probably means the chances of additional cracks later on is higher than normal.
pianocat I haven't heard from them beyond the initial contact last week, but the email indicated they were shipping a replacement. More to follow when I know more!
pianocat Unknown, I won't know more until I hear back from them. But you can't just swap a soundboard. Certainly not in the home; that requires a bench and a considerable amount of deconstruction.
ShiroKuro Wow, @pianocat ! This sounds like good news to me, since (unlike @rsl12 ) I assume that they mean a replacement piano. Anyway, keep us posted!
Gombessa I know that Kawai is big enough where they deliver in-crate from factory to home in some cases (in some countries). Pianocat, make sure you get a couple of tunings and any as-needed delivery regulation. Best of luck!