I think when we reflect on our own internet “history of behavior,” most, if not all, of us have had our share of having been upset about something; assuming something about others; and saying things in ways that can come across as insensitive. I surely am one of them. I can assure you that my current version of self - which likely is seen as most as overall civil - is very different than how I portrayed myself online several decades ago.
I also tend to use profanity quite a bit when I’m by myself. But I bet folks here would’ve never deduced that! 🙂
After receiving feedback from others; and working in corporate (where my salary and performance ratings can be impacted by my outward professionalism); a wife that rightfully chews me out when I’m being unprofessional; etc., I’ve learned, and been humbled greatly, about trying to become a better version of myself, particularly in public settings, where it’s conducive to be cognizant of those around us, and think about the community as a whole.
In short, I still am the same person, from a DNA standpoint. And there are lots of jerks out there who can come across professionally online. And others, who really are pretty “good” people in my eyes, who haven’t necessarily refined their “netiquette.” But that doesn’t make individual bad per se. I really think being “civil” (in my definition) is a skill.
Perhaps the most pragmatic all users can do, is to write posts when we’re in a calm state of mind. When we feel riled up, inevitably our points will be less effective, and our actions can fan the flames, even if that’s not what we intend.
My two cents! : )